Privacy Policy

Last updated: 28 September 2026

Endocare (“Endocare”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with our website, endocare.co.za (the “Website”).

By using the Website or submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Endocare is a health and wellness business based in South Africa.

Address: 61 Bruns Street, Mossel Bay, South Africa
Email: orders@endocare.co.za
Telephone: +27 21 870 1613

2. Information We Collect

We may collect personal information that you voluntarily provide when you use our Website, contact us, request information, or submit a product enquiry or pre-order.

This may include:

  • Your name
  • Email address
  • Telephone or mobile number
  • Information contained in your enquiry or message
  • Products you are interested in or wish to pre-order
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit the Website, such as your IP address, browser type, device type, operating system, pages visited and general website usage information.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and requests
  • Process and respond to product pre-orders or quotation requests
  • Provide information about our products and services
  • Communicate with you regarding your enquiry or order
  • Improve and maintain our Website and services
  • Monitor Website usage and performance
  • Comply with applicable legal and regulatory requirements
  • Protect the security and integrity of our Website and business

4. Health and Medical Information

Because Endocare operates in the health and wellness sector, you may choose to provide information relating to your health when communicating with us.

Please do not submit confidential medical records, detailed medical histories or other sensitive health information through general Website contact forms unless specifically requested by Endocare through an appropriate and secure channel.

Where we process personal information relating to health or other special categories of information, we will handle that information in accordance with applicable South African privacy legislation and take appropriate measures to protect it.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share personal information where reasonably necessary with:

  • Service providers who assist us in operating our Website or business
  • Technology, hosting, email or communication providers
  • Professional advisers where necessary
  • Law enforcement, regulatory authorities or other parties where required or permitted by law
  • A successor to all or part of our business where the transfer of information is necessary as part of a business transaction

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

6. Cookies

The Website may use cookies and similar technologies to improve functionality, understand how visitors use the Website and improve the user experience.

Cookies are small text files stored on your device when you visit a website.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Website.

7. Website Analytics

We may use analytics and similar tools to understand how visitors interact with our Website. These tools may collect information such as pages visited, approximate location, device information, browser information and website usage patterns.

This information is generally used in an aggregated or pseudonymised form to help us improve the Website and understand its performance.

8. Marketing Communications

If you provide your contact details for the purpose of receiving information from us, we may use those details to send you relevant communications about our products, services or other information where permitted by law.

You may request that we stop sending you marketing communications at any time by contacting us or using an unsubscribe mechanism included in the communication.

9. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to or through the Website.

10. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records, comply with legal obligations, or otherwise as permitted by applicable law.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

11. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Object to certain uses of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details provided below.

12. POPIA

Endocare is committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection legislation.

We aim to process personal information lawfully, reasonably and transparently, and only to the extent necessary for legitimate and stated purposes.

13. Third-Party Websites

The Website may contain links to third-party websites or services. Endocare is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us:

Endocare
61 Bruns Street
Mossel Bay
South Africa

Email: orders@endocare.co.za
Telephone: +27 21 870 1613